FREQUENTLY ASKED QUESTIONS
Our FAQ section provides clear answers about jewellery collections, services, returns, and policies. Ajmal Gold Collection ensures customers shop confidently with transparent information, helping you make informed decisions every step of the way.
- For More Inquiries
- Our Working Hours
- Mon-Fri: 8:00-22:00
- Saturday: 8:00-24:00
- Sunday: 8:00-14:00
- All You Need to Know
What types of jewellery collections do you carry?
We offer a broad range of collections, including bridal sets, necklaces, rings, bangles, earrings, pendants, lockets, and custom gemstone pieces tailored to your style.
Can I commission a custom jewellery design?
Yes — you can submit your concept, metal preference, gemstone type, and budget. Our design team will create a bespoke piece uniquely for you.
Are your jewellery items certified for purity and quality?
Absolutely. Every piece undergoes quality checks, and we strive to provide certificates or documentation verifying the metal purity and craftsmanship.
What is your return/refund policy?
We accept returns only under strict conditions: items must be unused, in original packaging, returned within the specified time period, and excluding custom-ordered or engraved items.
How long does delivery take, and where do you deliver?
Delivery times depend on your location and whether the item is in stock or custom-made. We deliver nationwide, and custom orders may require additional processing time.
Can I track my order after purchase?
Yes — once your order ships, we will provide the courier name and tracking number so you can monitor its journey until delivery.
Do you offer repair or resizing services?
Yes. We provide post-purchase care including cleaning, resizing, polishing, and certain repairs, depending on the piece’s design and material.
What payment methods do you accept?
We accept secure payment options such as credit/debit cards, bank transfers, and, where available, cash on delivery (depending on your area).
What items are non-returnable?
Custom-made jewellery, engraved or altered pieces, earrings, nose pins (for hygiene), and products bought on discount or during promotions cannot be returned.
How can I contact support for other inquiries?
You can reach our customer support via email, phone, or through the “Contact Us” form on our website. We’re happy to assist with any question or concern.